Cloudwatch alerts do not automatically resolve events

I would like events that are generated through CloudWatch to be resolved when an OK alarm is sent back.

I currently receive alarms for when the alarm is triggered and marked OK, but the OK alarm comes in as a suppressed event (and doesn’t mark the original opened event as resolved).

Is there any way to make this happen?

@joey,

Can I have you use the Integration Guide to review what you have set up. An OK Status should resolve an Alarm, as detailed in the Guide’s FAQ.
If the issue still persists, please can you email support@pagerduty.com as we would require details specific to your account which we will not encourage to be shared here.

Thanks.

I reached out to support and was advised that our event ruleset needed the ALARM messages to have the same dedup_id as the OK alarms. I did follow the integration guide you linked to set this up, but there was no mention of this (that guide needs to be updated a bit as it’s also confusing which HTTPS endpoint to use).

Thanks - this is solved.